AT&T in Apple Valley, MN Open now

Reviews about AT&T

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  August 17, 2019, by Dawn Lewis
  My mom went into the store last week to simply inquire the cost of a phone and a plan. Because she is on my phone plan they refused to talk to her and said unless I was there they could not answer her questions about a new plan. My mom tried to explain that she wants off my plan and to get her own. The guy still said unless me, her daughter, is there they can't talk to her. Another person approached them and asked what's the problem. They continued to skirt around my moms questions about a plan and phone for her. I completely understand they cannot talk to her about my plan at all because she is not an authorized user on my account. They never gave her any direct information and spoke to my mom as though she was dumb (she felt) and my mom felt as though she was being laughed at as they walked her out of the store. If I had the two representatives names I would write them but it was a guy and girl that were working this past Saturday. I called the store and tried to talk to the manager Nick who was busy, so I called AT&T customer service and spoke to a supervisor Damien. He agreed with me this situation was not handled correctly and assured me that I would receive a call from the store manager or district manager. It has now been 5 days and nothing. My mom went to another carrier and got a plan. At the same time, they respected her and treated her as a valued customer. I personally have worked in retail as a manager for over 15 years and do not write this review lightly. Customers need to be listened to and valued for a business to thrive, which is clearly not the intentions in this matter.
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  May 03, 2019, by Amy Kitzmann
  Horrible experience! Failed to transfer our data over but had us wipe the old phone! We upgraded a different phone just a week ago at the Lakeville Sprint store and everything went perfect! Can't believe the poor service!